How to Enroll in Self-Service Password Reset

Overview 

This knowledge base article is designed to assist you in enrolling into the Microsoft Office 365 Self-Service Password Reset feature.

Once you have enrolled in the Self-Service Reset Password feature it allows you to reset your password online or reset your password if it have been forgotten.  

For instructions to reset your password online click here

Instructions

Sign into Office 365 Portal

1. Go to https://portal.office.com

2. Login with current CCSI username (username@ccsi.org) not your email address

3. CCSI password (Workplace password)

4. Then when prompted for more information select Next

Verify your contact information

1. You are required to verify your contact information in the event you lock yourself out of your account OR forget your password

   1. Microsoft will use this information to send you an account lockout code

2. We recommend to set your Authentication phone to your Cell Phone number

3. Select Verify to update your Authentication Phone

4. NOTE:  Your office phone set in Paylocity.  If you office phone is incorrect please update your work phone in the Paylocity web portal.

Verify your Authication Phone

1. Verify you cell phone

2. Select Text or Call me, enter the confirmation code, select Verify

Confirmation of your Authentication Phone:

1. When all the information appears correct – select Finish

2. NOTE: your office phone if it is blank or incorrect.  You will need to update in Palocity the following week it will update automatically.

Step Two - Reset your Password Online:

If you completed this step already and need to reset your password online - click here for Password Reset instructions

Request Support

To request service, click here to view the available services and click "Request Service"