Web Browser Settings - Using Privacy/Incognito Window and Cache/history Settings

Overview 

This Knowledge base article covers two topics:

1. Using a Private/Incognitio web browser to be able to log into a website without using 'saved/cached' credentials.  We have provided Youtube Videos that will walk you through opening a Private (Internet Explorer, Firefox) or Incognito (Google Chrome) window.

2. Adjusting your web browser settings to clear your browser cache and history settings.  

Frequently Asked Questions

Using Private/Incognito Web Browser Mode

The purpose of opening these windows is to allow you to login to a website with saved/cached/default credentials.  Some websites depending on the network and configuration may automatically default your login credentials preventing your from successfully logging into a website.  

For example, when you have to reset your CCSI password you need to enter your ccsi.org user name, but when you try to login your state or county email opens up without having to enter any login credentials. In order to alleviate that issue, you can open a private or incognito window and sign in to your CCSI accout without issue. Please click the links below for a tutorial on how to do this. 

Instructional videos for opening a private, incognito web browser:

• Google Chrome- https://www.youtube.com/watch?v=hxS75EWILNg

• Firefox- https://www.youtube.com/watch?v=5UNnTkbp3XI

• Internet Explorer-https://www.youtube.com/watch?v=seqEsFs4tU8 

Web Browser Settings clearing cache and history:

The below links will provid you with a tutorioal on how to clear your cache and browsing history. This process is usually completed when the website is no longer used or needed. 

• Google Chrome- https://www.youtube.com/watch?v=M52Nd5lHUxY
• FireFox- https://www.youtube.com/watch?v=Gytod8qFJK4
• Internet Explorer- https://www.youtube.com/watch?v=gK4kYn9ETgU

Request Support

To request service for login assistance, click here to view the available services and click "Request Service"