Self Service Password Reset Instructions

Overview 

Office 365 – Self Service Password Reset Instructions.

Instructions

Problem:

• Your CCSI password has expired

• You have forgotten your CCSI password

Solution:

• You can go online and reset your password by yourself with no assistance from CCSI IT.  

• REQUIREMENT: You must pre-enroll in Self-Service Password Reset.  Click here for those directions

How to update your expired password in Office 365

Office 365 - Portal:

1. Log into the Office 365 Portal: https://portal.office.com

2. Select the 'Settings GEAR' icon in the top right hand corner and select My account

Office 365 – Change Password:

1. Select the Change your password -> Option

Office 365 – Change Password

1. Enter your current password

2. Then enter your new password twice to confirm

3. Then select submit to process the password change.

4. NOTE: PLEASE ALLOW 30 MINUTES FOR THE PASSWORD TO REPLICATE TO OTHER CCSI SYSTEMS.

Outlook Mobile Users

1. Outlook Mobile will prompt you to update you password about 30-60 minutes after you update your password online. 

   1. It may take longer depending on network connectivity.

Special Instructions for CCSI  Laptop Users

Things to be aware of when changing your password online

CCSI Laptop Users:

1. Expect Notifications from Office Apps, OneDrive, and Teams to pop-up about 30-60 minutes after the password change to have you sign back into those applications with your new password.

2. For CCSI Laptops:

   1. Laptop login passwords will only change/update when connected to the CCSI network (Rockwest / Jay St). 

   2. Until the laptop is connected to the CCSI network, the ‘old’ password needs to be used to log into the laptop

   3. FortiClient VPN you will need to use your new password.

   4. CISCO Jabber will use your new password.

How to reset your password

How to reset your password in Office 365

Office 365 - Can't access your account

1. Go to the Office 365 Portal: https://portal.office.com

2. Select 'Can't access your account?' from the Sign in screen

3. 

4. Select Work or school account

5. 

6. For USER ID - enter your CCSI Username: username@ccsi.org and Select Next

7. 

8. Select the sign-in problem

9. 

10. Select your verification step per the Self Service Password Reset enrollment

11. 

12. Create a new password after successfully verifying your account

13. 

14. Select Finish and if successful you password will reset and will be able to log back in

15. 

Request Support

To request service, click here to view the available services and click "Request Service"